In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively.
The conversation highlights the need for updated hospitality curricula emphasizing tech skills and hands-on learning to prepare students for a tech-driven future. Beyond education, they discuss how technology can improve employee experiences, making hospitality more appealing to new talent. Ultimately, Millar and Ronson envision a future where technology enhances the human touch, enabling richer guest interactions and a more satisfying work environment.
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