Cathay Pacific has named Cindy Lam SVP of the Americas,
effective Sep. 1, the carrier has announced. She will succeed Chris Vanden
Hooven, who will be retiring.
Lam has spent 24 years at Cathay, most recently as general
manager of customer care since July 2021, based in Hong Kong, where she led
customer service strategy and operations across the carrier’s global network.
She also previously served as head of strategic planning and projects in the
flight operations department from 2017 to 2021, according to Cathay.
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