Southwest Airlines will begin offering free Wi-Fi to Rapid Rewards loyalty program members on all flights next month via a new partnership with T-Mobile, the carrier announced.
As of Oct. 24, Rapid Rewards members, regardless of their wireless provider, will be able to connect to Wi-Fi without charge for the duration of their flight across Southwest’s network. Southwest said it has been testing free Wi-Fi for Rapid Rewards members, and it has shown “a strong customer satisfaction score from those customers who used the Wi-Fi,” according to the carrier.
The policy puts Southwest in line with the big three U.S. carriers. Delta Air Lines began offering free Wi-Fi to loyalty members in 2023, and United Airlines is doing the same as it rolls out Starlink across its fleet. American Airlines announced in April that it would be offering free Wi-Fi to loyalty members on most of its fleet beginning in January 2026.
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